Gerald Mendoza

Gerald Mendoza is a resourceful Customer Service Representative with a background in nursing and dental medicine from Lyceum-Northwestern University. His medical education has shaped his ability to approach problems systematically, stay calm under pressure, and provide thoughtful, solutions- oriented support—qualities that are valuable in addressing customer needs and ensuring satisfaction.

Gerald’s experience spans various BPO roles, where he has handled technical troubleshooting, collections, and retention. He has developed a practical and empathetic approach to resolving customer concerns, even in challenging situations.

He contributes to Vericom’s mission of delivering consistent, high-quality outsourcing services by focusing on achieving results through careful attention to detail and continuously improving his skills to meet both team and client expectations.