Operations Manager
Angelo Talebangco
Angelo Talebangco is a committed Operations Manager with extensive experience in customer service, leadership, and business operations. With over five years of experience managing BPO teams and four years in retail sales supervision, he has developed a structured approach to leadership, focusing on process efficiency, team development, and service quality.
His background in both customer service and virtual assistance has strengthened his ability to analyze workflows, identify areas for improvement, and implement strategies that enhance team productivity. Angelo believes that well-defined processes lead to consistent performance, and he applies this mindset in coaching his team, monitoring operations, and ensuring customer satisfaction.
At Vericom, he takes a hands-on approach to leadership, ensuring that daily operations run smoothly, team members are well-supported, and performance goals are met. His ability to structure and refine processes helps the team work efficiently while maintaining high service standards.
Areas of Expertise
- Team Leadership & Performance Management
- Customer Service & Client Support
- Training, Coaching & Development
- Operational Process Improvement
- Recruitment & Assessment
- Communication & Problem-Solving