Team Leader
Dessa May Quiben
Dessa May Quiben is a Team Leader at Vericom Inc., focused on improving team efficiency, maintaining service quality, and ensuring smooth daily operations in customer service and sales. With a background in Business Administration, she applies a structured and results- driven approach to solving operational challenges and enhancing customer interactions.
Her experience in customer sales, government administration, and outbound sales has equipped her with the skills to handle high-pressure environments, manage client expectations, and optimize team workflows. Dessa ensures that teams meet performance targets by providing clear direction, troubleshooting service issues, and identifying areas for improvement.
As a Team Leader at Vericom, her role is centered on streamlining processes, improving customer interactions, and ensuring consistent service quality. She works closely with her team to address challenges, maintain compliance, and create efficient solutions that support business goals.
Areas of Expertise
- Team Supervision & Performance Management
- Customer Service Operations & Problem Resolution
- Sales Process Optimization & Lead Conversion
- Workforce Efficiency & Process Improvement
- Training, Coaching & Employee Support